Returns & Exchanges

At Neptune Mountaineering, we stand by the quality of our technical apparel and gear, offering a 30-day window for returns on all unused items in their original packaging. We want to ensure you have the right fit for your next summit, so we make the exchange process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items with all original tags attached into the shipping box and include a copy of your packing slip.

3

Label and Ship

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our gear experts inspect the return for quality, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing